Employee Assistance Program Description

Our mission is to provide quality Employee Assistance Program (EAP) services in the community which focus on intervention for personal and/or family problems that may cause instability and undue stress on the employee, with resulting decline in job performance.  The program enables employees and family members to function better on the job and at home, to access early intervention for problem resolution, to address specific problems that may jeopardize employment, family stability and health, and to improve job retention.

We advocate the methodology of "continuity of care".  We provide assessment and referral services as part of EAP Core Technology.  We also provide short term counseling to appropriate clients with the goal of establishing relatedness and concrete assistance from the very first session.  By providing a stable therapeutic environment and a continuum of treatment, the client avoids the distractions of multiple referrals.  In addition, the client is assured of working with a quality professional.

We advocate and practice a solution focused, systemic approach in the provision of EAP services.         

A. EAP Services to Clients

Access to the EAP is gained through: 1) self-referrals, 2) family, 3) co-workers, 4) other professionals, 5) suggested supervisory referrals, 6) mandated supervisory referrals for specific work performance problems, positive drug screen, workers' compensation drug testing,  or other disciplinary situations.

B. Support Services

1. Employee Orientation: The purpose is to familiarize all employees with EAP's in general and the specific benefits they will qualify for under their individual program. 
2. Supervisory Training:   This training is intended to demonstrate how the EAP can be used as an effective management tool and support system.  
3. Educational Programs:  The EAP offers educational programs to clientcompanies as a value added service.  There are various topics to choose from.  These have been developed by the EAP, and are presented by EAP Staff and qualified contractors.
4. Management Consultation:  UFS EAP will provide consultation and coaching for managers and supervisors who need assistance in handling problem employees.  This is provided either by telephone or on-site as appropriate.  On-going education for supervisors is also available through workshops, educational materials, or videos.
5. Critical Incident Debriefing:  EAP client companies are provided debriefing services as a part of their EAP package. Qualified individuals on the UFS staff are provided certification training in critical incident debriefing.
6. Value Added Services:  In recent years, EAP's have evolved to offer more services to client companies.  Through our local and national resources and affiliations, UFS is able to put together additional services not traditionally offered by EAP's or included in basic core technology.  Some of these services options include:

• 24/7 on-call counselor
• Workplace violence training and debriefing
• Drug-free workplace consultation
• Work-Life Program resources including web site
• Consumer Credit Counseling
•  Victim Assistance Services